Whenever I have a technology problem at work, I try to solve it myself.
It's not that I know a lot of about technology.
In fact, the opposite is true.
I'm pretty much a computer illiterate, but I still try.
Why do I bother? The answer is the IT department in my company.
Every time I consult one of the IT specialists, they make me feel like an idiot.
But this time, I had no choice but to call in the experts.
Leah:What seems to be the problem here?
Steve:My computer is acting up and I can't get this file to open.
Leah:Move. Let me take a look.
Ha, of course your computer is acting up.
I don't know what you did to it, but it's really screwed up.
Steve:I'm not sure how I could have done that.
Leah:Me neither. This is configured all wrong.
And the reason you can't open this file is because it's encrypted.
Did that occur to you?
Steve:No, I guess I didn't.
Leah:I'll fix everything, but try not to screw it up again.
Steve:I'll do my best.
See what I mean?